When the soul is in need: City administration has two psychological first aiders

Spit on, hit, insulted: the inhibition threshold for physical violence and aggressive behavior towards people from public administrations is falling, and the resulting stress in everyday working life is immense. Jonathan Eberhart and Norbert Platz from the municipal enforcement service have been trained as psychological first aiders in a seminar by a forensic psychiatrist. This is because psychological violence can also be classified as an accident at work and reported to the accident insurance fund in the administrations. "We don't want to leave our colleagues alone after such incidents and want to be there for them as a point of contact." After traumatic events, a recommendation for professional help from psychotherapists is often necessary.